Contact us about your car and motor insurance
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For the best way to get in touch, choose from the options below
The best way to contact us depends on what policy you have. So that we can get you to the right place, please choose one of the following options.
Policy numbers starting with MMV, MOT, MMO, CVM, HPI, VAN or BRK
Or, for quote references startingQTE
Or, for Aviva Distinct customers
Check out MyAviva to manage your policy online and find the different ways to contact us.
Explore online and contact options
Policy numbers starting with 72
Or, for quote references startingAOQ
Aviva Online and Aviva Premium policies are self-serve online, visit the Aviva Online Help Centre to view frequently asked questions or to email us.
If we have contacted you asking you to provide an alternative email address please complete ourprovide alternative email address form.
For all other help, please use the help centre button below.
Visit Aviva Online Help Centre
Policy numbers starting with AZC
Aviva Zero customers, please use the Aviva Zero Help Centre where you'll find how to log into Zero, how to claim, manage your policy, frequently asked questions and customer support.
Discover Aviva Zero Help Centre
Policy numbers starting MTM or AVP?
You have AvivaPlus car insurance with us. If you can’t make the change you need in MyAviva, it’s quick and easy to use one of our online request and enquiry forms instead.
Go to general enquiries
Just a hop, skip and tap to where you want to go
- Make a claim
- See your quote
- Send us a message
Contact details for policy numbers starting with MMV, MOT, MMO, CVM, HPI, VAN or BRK
Or, for quote references starting QTE
Or, for Aviva Distinct customers
Manage your policies with MyAviva
The best way to manage your policy. Use our self service portal to view and make changes to your policy, provide proof of No Claim Discount, make new claims and check their status, and see your discounts– all in one place and on the go.
Register for MyAviva today
- Log in to MyAviva "Log in to MyAviva"
- Register for MyAviva "Register for MyAviva"
View online options and contact us details
Make a request about your cover online
If you can’t make the change you need in MyAviva, it’s quick and easy to use one of our online request and enquiry forms instead.
Ask about your renewal, add or remove a vehicle or driver, request copies of policy documents, make general enquiries and more.
Go to motor email enquiries
Send us proof of your No Claim Discount
If we’ve asked you for proof of your No Claim Discount from your previous insurer, you can upload it in MyAviva.
Alternatively, you can write to us at:
NCD Validation Team
PO Box 3445
Norwich
NR1 3GS
Upload to MyAviva
Motor insurance
Get support straight away
Car insurance
If you've got an Aviva Online or Aviva Premium policy
If your policy number starts with 72, you have an Aviva Online or Aviva Premium policy. Because these are online policies, you can only call us if you need to claim. We can’t help you over the phone with anything else. Pleasevisit the help centreinstead.
With Aviva Online and Aviva Premium it’s easy to manage your cover inMyAviva. Here you can make a claim, renew your policy, check your documents, and make changes like updating your address, adding a new driver and changing your cover.
Car Insurance Claims
You canmake a claim onlineor send usan email. If you still want to speak to us, you can use the number below.
New car insurance claims only
0345 030 6925
Lines are open 24 hours a day ^
To contact us using a free British Sign Language interpreter, see ourSignLive partnership page.
Existing car insurance claims
You can checkexisting claims onlineor send us anemail.
Car Insurance Quotes
Get a quote onlineorretrieve an existing quote online.
Get an Aviva Car Insurance quote over the phone
0800 015 4715
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday: 10:00am - 2:00pm
Bank holidays: 10:00am - 4:00pm
Car Insurance Customer service
Get help with your existing Aviva Car Insurance policy
0345 030 7077
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday: 10:00am - 2:00pm
Bank holidays: 10:00am - 4:00pm
To contact us using a free British Sign Language interpreter, see ourSignLive partnership page.
You can also contact us through social media:
Visit our facebook page and message our team.
Follow us on Twitter and connect with our team.
Breakdown cover
Roadside assistance
Had a breakdown on the road? Call us to receive assistance.
Roadside assistance in the UK
0800 015 5755
Lines are open 24 hours a day
Breakdown cover quotes
Get a quote onlineorretrieve an existing quote online.
Get a breakdown cover quote over the phone
0800 092 9561
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday: 10:00am - 2:00pm
Bank holidays: 10:00am - 4:00pm
Breakdown Cover Customer service
Breakdown cover customer service
0345 030 6922
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday: 10:00am - 2:00pm
Bank holidays: 10:00am - 4:00pm
You can also contact us through social media:
Visit our facebook page and message our team.
Follow us on Twitter and connect with our team.
Van insurance
Van Insurance Claims
You canmake a claim onlineor send usan email. If you still want to speak to us, you can use the number below.
New van insurance emergency claims only
0345 030 6925
Lines are open 24 hours a day ^
To contact us using a free British Sign Language interpreter, see ourSignLive partnership page.
Existing van insurance claims
You can checkexisting claims onlineor send us anemail.
Van Insurance Quotes
Get a quote onlineorretrieve an existing quote online.
Get a van insurance quote over the phone
0345 015 4715
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday: 10:00am - 2:00pm
Bank holidays: 10:00am - 4:00pm
Van Insurance Customer service
Van insurance customer service
0345 030 6941
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday: 10:00am - 2:00pm
Bank holidays: 10:00am - 4:00pm
You can also contact us through social media:
Visit our facebook page and message our team.
Follow us on Twitter and connect with our team.
Temporary car
Temporary Car Insurance Quotes
To find out more about the policy and get a quote, go to ourtemporary car insurance page.
Temporary Car Insurance Customer service
Dayinsure temporary car insurance customer service
0333 005 0944
Monday to Thursday: 9:00am - 5:00pm
Friday: 9:00am - 6:00pm
Weekends and bank holidays: Closed
Classic car
Classic Car Insurance Quotes
To find out more about the policy and get a quote, go to ourclassic car insurance page.
Classic Car Insurance Customer service
Hagerty International classic car insurance customer service
0333 323 1242
Monday to Friday: 9:00am - 5:30pm
Saturday: 9:00am - 1:00pm
Sunday and bank holidays: Closed
Aviva Distinct
Aviva Distinct Claims
Aviva Distinct Car Insurance claims in the UK
0800 051 1750
Aviva Distinct Car Insurance claims from abroad
+44 1603 208 901
24 hours a day, 7 days a week
If you are an existing Distinct customer and you wish to contact us, please refer to your policy schedule for our contact number.
Aviva Distinct Customer service
For medical and other emergencies
+44 1603 208 091
24 hours a day, 7 days a week
Aviva Distinct claims, breakdown or windscreen assistance
Calling from the UK
0800 051 1750
Calling from abroad
+44 1603 208 091
24 hours a day, 7 days a week
For our joint protection, calls to and from Aviva may be recorded and/or monitored.
If you are an intermediary dealing with Aviva Distinct, please visit our broker site.
How to find discounts and offers worth grabbing on to
Drop in to MyAviva
Logging in to MyAviva, your secure online account, opens the door to the latest discounts and offers available to you.
See more about Drop in to MyAviva
Tap open the app
The simplest way to stay close to your policy info, and any offers or discounts, is to get the MyAviva app on your phone.
Download the app about Tap open the app
Motor insurance FAQs
See all motor FAQs
Tips and guides about your cover – and driving in general
Government grants for electric cars
The government has a range of grants that can help you offset the cost of purchasing and owning an electric vehicle.
Learn about grants for electric vehicles about Government grants for electric cars
What does it mean to make a SORN for a vehicle?
If your vehicle’s going to be off road for a while, find out what you need to know about SORN.
What's a SORN? about What does it mean to make a SORN for a vehicle?
Winter is coming: 32 million Brits admit to making costly car mistakes
Winter is coming: 32 million Brits admit to making costly car mistakes
Read more about Winter is coming: 32 million Brits admit to making costly car mistakes
How attempting a DIY fix on your car might land you in hot water with your insurer
DIY
Read more about How attempting a DIY fix on your car might land you in hot water with your insurer
How we’re tackling motor supply chain issues
How we’re tackling motor supply chain issues.
Find out more about How we’re tackling motor supply chain issues
Can a car dash cam help with insurance claims?
You’ve been in a car accident and it wasn’t your fault. But can you prove that?
Prove its worth about Can a car dash cam help with insurance claims?
What are penalty points and how do they affect insurance?
Penalty points are issued for a variety of driving offences, but what are they and how do they affect your car insurance premiums?
Learn about penalty points about What are penalty points and how do they affect insurance?
Calculate your annual mileage for car insurance
We ask our experts and give you some tips on how to get the most mileage for your money.
Read more about Calculate your annual mileage for car insurance
Cracked, Chipped, or Shattered: Understanding Windscreen Damage
As cars become more sophisticated, windscreen replacement or repair costs are increasing.
Check your cover about Cracked, Chipped, or Shattered: Understanding Windscreen Damage
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A guide to car tax
Read on to find out what you need to know about what car tax you’ll need to pay.
Read more about A guide to car tax
No claims bonus explained
Confused about your no claims bonus? Our guide takes you through how it works and how you can protect your discount.
Your no claims discount about No claims bonus explained
How to pass your theory test
Passing your theory test is the first round of your full driving test. Not sure what to expect? This article can put you in the driver’s seat.
Learn the tips about How to pass your theory test
Driving with a medical condition
The different medical conditions that can affect your ability to drive and those that you must report to the DVLA.
Driving and your health about Driving with a medical condition
Motor changes to tell insurers
Moving home or changing your name? Make sure your car insurer is one of the first to know, or you could struggle to claim if the worst should happen.
Know the process about Motor changes to tell insurers
What happens when your car is written off?
If you are involved in a car accident, having your vehicle written off by an insurance company can be traumatic. But what exactly is a ‘write-off’?
Learn about write-offs about What happens when your car is written off?
Car insurance groups explained
Take a look at our guide to how your car’s insurance group is decided and how it affects your cover costs.
Understanding insurance groups about Car insurance groups explained
See all our articles
Important information
For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
