Work Permit (WP) Online for businesses and employment agencies (2024)

To help users better understand their obligations when using our work pass eServices, we have made the following changes:

• We have simplified the Terms and Conditions and grouped the related clauses together.
• As organisations and pass holders use the eServices for different purposes, we have defined their respective roles and responsibilities more clearly.
• Standardised the use of terms (e.g. ‘EP Online’, ‘WP Online’ and ‘myMOMPortal’ are now defined as ‘eServices’).

For more information, please refer to the. The current T&Cs will apply before 1 April 2022.

You can sign up for a WP Online account if you are:

• A business owner. You must be a Singapore citizen, Singapore permanent resident or an EntrePass holder.
• An employee of a registered business. You must be a Singapore citizen or Singapore permanent resident.
• A foreign employee of a registered business. You must hold an Employment Pass, Personalised Employment Pass (PEP), or S Pass.

To sign up for an account, you’ll need:

• CPF Submission Number (CSN)
• Corppass

How to sign up

To sign up for an account:

1. Log in to Work Pass Account Registration (WPAR) using your Corppass.
2. Follow the instructions on the screen.
3. Your application will be processed within 2 weeks. It may take longer if more documents are needed.
4. Log in tocheck your application status.

Your WP Online administrator's duties

During registration, you must appoint a WP Online administrator. This person should preferably be the business owner, a director or a senior employee.

The administrator can appoint another administrator. You can appoint up to 2 administrators.

You should appoint a second administrator. This will minimise any disruption to your business in case one of the administrators is not around or leaves the company.

The administrator can create up to 4 user accounts.

Your Corppass administrator's duties

Your Corppass administrator must also assign access to the WP Online administrators and users for them to log in to WP Online.

You can apply for a WP Online account as an employment agency to transact for your clients.

How to sign up

To sign up for an account:

1. Read and understand the EP Online / WP Online terms and conditions.
2. Sign up for WP Online account, and provide your key appointment holder’s NRIC.
3. To pay by GIRO, complete the GIRO application form and post it to:

   E-Payment & Admin Fee Management
   Work Pass Division
   Ministry of Manpower
   18 Havelock Road
   Singapore 059764.

4. After 2 weeks, you can log in to your account.

Your WP Online administrator's duties

During registration, you must appoint a WP Online administrator. This person must be a registered KAH or EA personnel.

The administrator can appoint another administrator. You can appoint up to 2 administrators.

You should appoint a second administrator. This will minimise any disruption to your business in case one of the administrators is not around or leaves the company.

The administrator can create up to 4 user accounts.

Your Corppass administrator’s duties

Your Corppass administrator must also assign access to the WP Online administrators and users for them to log in to WP Online.

Your Corppass admin user or sub-admin user must:

1. Visit theCorppassportal and click the 'Log in with Singpass' button.
2. Go to the e-Service Access tab.
3. Choose Work Permit Online (WPOL) as one of your company’s eServices.
4. Assign Work Permit Online (WPOL) eService to the WP Online administrators and users.

If you have any queries on Corppass, visit the Corppass portalor check with your Corppass admin

To prevent unauthorised transactions, follow these steps:

1. Submit the Letter of Authorisation (LOA) to authorise the service provider's staff.

   The LOA must be submitted by an authorised representative of the organisation, such as the organisation's appointed officer listed in ACRA.

2. Complete the request to appoint the service provider's staff as the administrator or user based on the relevant scenarios in the table below. If the LOA is valid, the processing time is within 2 weeks.

If organisation has	How to submit the request
No active online work pass account	To appoint an administrator The organisation’s authorised Corppass user can do so during registration for a new account in Work Pass Account Registration (WPAR).
An active online work pass account but no active administrator	To appoint an administrator The organisation's authorised Corppass user can submit a request
An active online work pass account and an existing active administrator	To appoint an administrator or user The existing administrator can submit the request to appoint the staff using the following relevant eServices: myMOM Portal (for EP Online) WP Online (for WP Online)

Before checking, you must ensure that:

• You are an active Corppass admin or user.
• You’ve been authorised in Corppass to access WP Online.

To check:

1. Log in to your Corppass account.
2. Go to assigned eServices tab. You should see Work Permit Online (WPOL) listed as one of your assigned eServices.

If Work Permit Online (WPOL) is not listed as one of your assigned eServices, please ask your Corppass admin user or sub-admin user to assign the eService to you.

You can use the following web browsers:

• Firefox version 24 or higher
• Chrome version 30 or higher
• Safari version 7 or higher

For details on technical requirements, read the recommended PC configuration and technical guidelines.

You can use WP Online to perform the following transactions for workers employed by businesses:

• Apply for a Work Permit
• Issue a Work Permit
• Renew a Work Permit
• Cancel a Work Permit
• Reinstate a Work Permit
• Apply to replace a Work Permit card

Note:

• To perform Work Permit transactions for helpers, please use our FDW eServiceinstead.
• Resident and common contractors in the ship-building or ship-repairing industry cannot apply for or get a Work Permit issued. They must approach their shipyard for these transactions.

You can pay with:

• VISA
• MasterCard
• Internet Direct Debit
• GIRO

To check check if your payment was successful:

1. Log in to WP Online.
2. Use the “Enquire” function and choose “Payment Status”.
3. Choose the transaction type.

The payment status shown should be “Paid”.

If payment status is “Failed”, you will need to re-submit the transaction and make payment again.

MOM does not refund admin fees.

Admin fees are used to recover the cost of providing services to you, e.g. processing work pass applications.

However, if multiple payments were made due to MOM's error, we will give a refund for the extra payments.

To pay the work pass administrative fees using GIRO:

1. Print the GIRO form.
2. Complete Part 1 of the form.
3. Post the original completed form to:

   E-Payment & Admin Fee Management
   Ministry of Manpower
   Work Pass Division
   18 Havelock Road
   Singapore 059764

You will receive the outcome by post in. It may take 4 weeks or more, depending on your bank. While GIRO payment is being set up, you need to pay your fees using available methods.

Once GIRO payment is set up, deductions will take place on the 17^th of the following month (or the next working day if the 17^th falls on a weekend or public holiday). Make sure you have enough funds for the GIRO deduction.

The administrator can:

• Grant access to the company’s employees as WP Online users.
• Terminate users’ access if they leave the company or no longer need access.

You should appoint a second administrator. This will minimise any disruption to your business in case one of the administrators is not around or leaves the company.

If your WP Online administrator or user has left the company, or no longer needs access, your WP Online administrator must remove their access immediately.

Otherwise, we may suspend your company’s WP Online account.

To remove or appoint another administrator or user, your WP Online administrator must:

1. Log in to WP Online.
2. Use the Manage User Account function to submit the request.

Your request will be processed within 2 weeks.

If you only have 1 WP Online administrator and the person has already left the company, you must submit a request to change administrator immediately.