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Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
728 PostsMobility Services
Discuss and/or ask questions about TELUS Mobility services andsolutions.
1132 PostsLatest topics in Mobility
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Mobile data lost on Gray market phone
I have a Ulefone Armor 7e ruggedized phone which was working great for years.A couple of weeks ago I lost mobile data and texting. After several attempts with Telus tech support I can sometimes get mobile data if I change the bands for the area I'm i...
Resolved! Mms doesnt work after switching sim card to new device
I had an old phone i got through telus that worked perfectly for 4+ years. Recently the battery has been draining fast so I decided to buy a new phone. Once it arrived I switched the sim card from my old phone into this new one, but now I can't recie...
Samsung Galaxy one UI 6.1 update
Does anyone or even does Telus have a idea or guess on when out s23 series phones from Telus will get the 6.1 one UI update Samsung has pushed the update out now it's just of to Telus to push it to us.
Bring it back EPP confusion
Good morning So I switched my plan from a regular consumer plan to EPP a couple of weeks ago which means I hate to cancel what was left in my current plan- only a couple of months. I was told don't worry just bring back your current iPhone 13 to reta...
Resolved! telus agent fraud
I am writing to file a formal complaint regarding the issues I have encountered with my Telus bill payment and contract agreements. The purpose of this complaint is to bring to your attention the unprofessional conduct and false promises made by Silv...
A need for clarity with representatives.
I'm starting to seriously regret my decision to switch from Rogers to Telus and it's a combination of customer service and network coverage. First off, I was horribly mislead when I got my services back in December, I got a Pixel 8Pro with a pixel wa...
Urgent Complaint Regarding Agent Fraud and Billing Issues
Dear Telus Mobility Customer Service, I am writing to express my deep disappointment and frustration with the service I have received from one of your agents, Shubham Garg, as well as the handling of my billing concerns by your customer service repre...
ZTE not accepting landline calls
We just got a ZTE to replace our landline. It will accept only mobility phone calls and when people with traditional landlines phone it says the number has been disconnected.
Resolved! Unlimited one number
Hi, I just added this feature to my plan, but for some reason, all I got was a blank page where I was supposed to link a number and now I have no idea where to find and edit this feature in My Telus.I have used this feature in the past. Any help woul...
Telus customer service requesting police report
I signed a new mobile contract which offered a new phone, and despite having the correct shipping/billing address, the phone was delivered to the wrong city. When inquiring about what happened, the service rep said I needed to file an official police...
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