SMS Banking - Transaction Alerts, Balance Notifications (2024)

• How to get notifications/alerts related to banking via SMS banking

  Request	Information	Message format	Example
  Balance enquiry	To obtain the latest balance in your Citibank account	BAL<space>Last 4 digits of your debit card number	BAL 1234
  Latest Salary Credit	To obtain the latest Salary Credit in your Citibank account	SAL<space>Last 4 digits of your debit card number	SAL 1234
  Nearest ATM Location	To obtain the location of the nearest Citibank ATM(s)	ATM<space>Location	ATM Mulund Or ATM Noida
  Duplicate account statement (only 1 request per day allowed)	To obtain a duplicate monthly statement. This will be delivered to your Email or to your mailing address as per your existing preference	DUPSTAT<space>Last 4 digits of your debit card number	DUPSTAT 1234
  Cheque book Request (only 1 request per day allowed)	To obtain a new cheque book. A new cheque book with 50 leafs would be dispatched to your mailing address.	CHQBOOK<space>Last 4 digits of your debit card number	CHQBOOK 1234
  One time Password (OTP)	To obtain an OTP for online transaction using your Debit card	OTP<space>Last 4 digits of your debit card number	OTP 1234
  Rewards Redemption	To redeem the reward points available on your debit card	REDEEM<space>Last 4 digits of your debit card number	REDEEM 1234

• How to get notifications/alerts related to credit cards via SMS banking

  Request	Information	Message format	Example
  One time Password (OTP)	To obtain an OTP for online transaction using your Credit card	OTP<space>Last 4 digits of your credit card number	OTP 1234
  Rewards points on your Credit Card	To obtain the latest rewards points available on your Credit card	REWARDS<space>Last 4 digits of your credit card number	REWARDS 1234
  Outstanding Balance and available credit limit	To obtain the latest outstanding balance on your credit card along with available credit and cash limits	CARDBAL<space>Last 4 digits of your credit card number	CARDBAL 1234
  Latest statement billed amount, Minimum amount due and Payment due date	To obtain the latest statement billed amount along with your minimum amount and payment due date	STMT<space>Last 4 digits of your credit card number	STMT 1234
  IOC authorized outlet	To know about the authorized IOC outlet(s) at a location.	IOC<space>area PIN Code.	IOC 123456

Instant Assistance on your transaction enquiries

Instant Assist is a fast and simple feature on your Citi Mobile App to do enquiry transaction for Banking Account / Credit Card via SMS.

Instant Assist on Citi Mobile provides you with a list of enquiry transactions you can make. All you need to do is choose the enquiry transaction you wish to make, enter the last 4 digits of the your debit card and click on send SMS. The Citi Mobile App sends an SMS in the required format from your phone.

Step 1

Ensure your mobile number is updated with us to access SMS Banking. For registering your mobile number with us please login to Citibank Online or call Citiphones.

Step 2:

Place a request through SMS by sending the corresponding keyword followed by a space and the last four digits of your Debit / Credit Card number. For instance, if you want to fetch the payment due date on your Credit Card and if the last four digits of your Credit Card number are 8656, the content of the SMS to 52484/+919880752484 should be STMT 8656.

Step 3:

Click onto expand and onto minimize the details.