How do I update my Box Drive?

1) When there is an update for Box Drive, you'll receive a notification. 2) Right click the Box Drive icon in the lower right corner of the screen and click Update . Important: All files opened in Box Drive need to be closed before it can update. If they are not, you will be asked to do so.

How often does Box Drive update?

When Box Drive launches, and approximately every four hours thereafter, Box Drive's update service (daemon on Mac) checks to see if a new version of Box Drive is available. If a new version is available, Box Drive's update service downloads the new version and prompts you to update to the latest version.

Why is Box drive not syncing?

1) Make sure box is running in your computer . The first and easiest step to troubleshoot local box sync is to make sure that Box services are running in your computer. Check your Window's task bar or Mac's menu bar for the Box icon. If you can't find it, it is not running and could be the reason why it is not syncing.

What is the difference between Box drive and box sync?

Box Sync gives you access only to the folders you marked for offline access. Box Drive gives you access (1) to all your Box content while you're connected to the internet and (2) to the folders you marked for offline access when you're not connected to the internet.

Does Box Drive automatically sync?

If you make changes to the synced files locally, these changes automatically sync back up to your Box account .

Are Box Drive files stored on my computer?

When you access a file from Box Drive, the application downloads the file in question and opens it locally on your computer . After you finish making edits and save, the changes are saved back up to the cloud and stored on your Box account.

Does Box drive store files locally?

While connected to the internet, it will sync the file to the cloud. If the internet connection is lost at any point, the offline file will continue to be used and saved locally on the computer.

Is Box better than Dropbox?

Storage, syncing, and even more speed. A Principled Technologies report* found that Dropbox can sync a 25MB file across devices in 98% less time than Box . And when it comes to syncing on a Mac? What took Dropbox 4.7 seconds to sync took Box 371 seconds.

How long does Box take to sync?

After approximately 30 seconds a Box Sync window will reappear. Click Start Syncing. FYI: If you have a lot of files and folders, it could take a long time (possibly hours) depending on the speed of your internet connection to fully synchronize all your content.

What does Box drive do?

Box Drive is the only unlimited cloud drive built for the enterprise. Access billions of files from the comfort of your desktop without needing to take up much of your actual hard drive space . Work with these files in the cloud just as if they were on your desktop through your Apple Mac Finder or your Windows Explorer.

Can you update Android Box?

Choose between running a check for system software updates and turning on auto updates. In the settings of most TV boxes, there is an option to update . Please contact the seller if it does not auto update or you don't see that option in the settings, and they'll send you an update installment package.

Why is Box drive not showing up in File Explorer?

Tip: If you don't see the 'Box' folder in Finder or File Explorer, Box Drive may not be running. Try clicking on the Box icon in the Start menu. You can also right-click a file or folder to reveal additional Box functionality to copy or email shared links and to view the item on Box.com.

Where are files stored in Box drive?

Drive streams your entire Box account and consumes only local storage for folders you have marked for offline. All folders and files marked for offline use are stored locally on the hard drive as well as in Box . Your offline changes are automatically uploaded when you reconnect to the internet.

Installing and Updating Box Drive (2024)

Note
Box does not support having both Box Sync and Box Drive installed on your machine, and there are known issues with this configuration. Box Drive v2.4 includes a Sync uninstaller; for this version (and later versions) you can just install Box Drive and follow any prompts. There is no need first to uninstall Sync separately. More details on uninstalling Box Sync.

Mac

Prerequisites:

Supported OS version
HFS or HFS+ formatted hard drive
- APFS formatted hard drives are supported with Box Drive v1.2.93+
Box Sync is not installed

Recommended minimum system specifications:

1.6GHz dual core processor
4GB of RAM

Note
If your machine does not meet the recommended system specifications, you may still be able to install and run Box Drive. However, you may encounter a degraded experience.

To install Box Drive on macOS:

Download the Box Drive installer.
Navigate to the location where you saved the file, then, double-click it. The installer starts.
When prompted, select Install for all users of this computer and click Continue.
DO NOT change the install location. Click Install.
The system displays a notificationwhen the installation completes. Click Close.
Box Drive launches. (If you are using macOS 10.13 or later, continue below for additional steps.)

You must log in to Box Drive the first time you open it. (You may be redirected to your company's login page.)

After you log in, Box Drive displays a brief walkthrough of its features. When this is complete, your Box content is available at ~/Box

Additional Steps for Box Drive in kernel-based mode

Refer to Modes of operation in Mac to determine whether Box Drive is operating in kernel-based or FPE mode.

If you enabled Mobile Device Management on macOS 10.13.4+, please be sure to allowlist Box's team ID:

Team ID: M683GB7CPW
Bundle ID: com.box.filesystems.osxfuse

Due to security requirements introduced in macOS 10.13, you must follow a few additional steps:

Windows

Prerequisites:

Supported OS version
Universal CRT
.NET Framework 4.8, or higher
Box Sync is not installed

Recommended minimum system specifications:

To install Box Drive on Windows:

Download the Box Drive installer.
Navigate to the location where you downloaded the file, and double-click it to run the installer.
Follow the instructions to complete the installation. If Box Drive does not launch automatically when the installation completes, you may need to go to the Start menu and launch the application manually.
You must log in to Box Drive the first time you open it. You may be redirected to your company's login page.
After you log in, Box Drive displays a brief walkthrough of its features. When this completes, your Box content is available at C:\Users\USERNAME\Box.

Signing In

Mac

After installation, Box Drive prompts you to sign in. You may be redirected to your company's login page.

After you log in, Box Drive displays a new Finder window. Box should display in the Finder sidebar, under both Favorites and Devices.

Windows

Box Drive runs automatically after it is installed. You can also open it from the Start menu.

To start using Box Drive, simply sign in to Box at the prompt. You may be redirected to your company's login page. After you launch Box Drive for the first time, you can access Box from either the File Explorer or the Windows system tray.

Logging out / switching accounts

To log out from Drive, click the Box Drive icon in your system tray (Windows) or menu bar (macOS). With the search window open, click the gear icon and then click Logout.

Note
Logging out completely removes all traces of your Drive usage from your machine and enables you to log in again as a new user. Also, when you log out, your Box Drive session ends and the login screen displays. In addition, logging out of Box Drive deletes all of the downloaded content you had marked for offline availability. This clears up hard disk space on your device. This also returns to an online-only state all of the content you have marked for offline availability, and you must repeat the process of marking folders for offline availability.

Updating Box Drive

It is important always to update as soon as possible to ensure you are taking advantage of the latest features — such as marking content for offline use — and also that you are on the most stable version.

Updating on Mac

When an update becomes available, Drive displays a system notification to inform you, and also adds a badge to the Box icon in your menu bar.

To install the update, in the system notification, click Update Now. If you have closed the notification or missed it, you can navigate to the search menu by clicking the Box icon in your menu bar or by using the keyboard shortcut Ctrl + Option + Cmd + Space.
From the search menu, begin the update either by clicking Update Available or by clicking the gear icon and then clicking Update. Box Drive then prompts you to close any open Box Drive files and proceed with the update.

Box Drive can also auto-update when it launches. If Drive detects that an update is available while it is starting up, it automatically applies the update without requiring any action on your part. This auto-update feature became available as of v2.2.

Updating on Windows

When an update becomes available, Drive displays a system notification to inform you, and also adds a badge to the Box icon in your menu bar.

To install the update, in your system tray, click the Box icon to display the search menu, or use the keyboard shortcut Ctrl + Alt + Shift + B.
From the search menu, begin the update either by clicking Update Available or by clicking the gear icon and then clicking Update. Box Drive then prompts you to close any open Box Drive files and proceed with the update.

Critical Updates

In some cases, updates are marked as critical if they contain key new features or important stability and bug fixes. Box Drive reminds you every day to update any new critical version to ensure you get the best experience.

Installing and Updating Box Drive (2024)

Mac

To install Box Drive on macOS:

Additional Steps for Box Drive in kernel-based mode

Windows

To install Box Drive on Windows:

Signing In

Mac

Windows

Logging out / switching accounts

Updating Box Drive

Updating on Mac

Updating on Windows

Critical Updates

FAQs

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