- Article
Note
On September 1, 2023, Dynamics 365 Marketing and Dynamics 365 Customer Insights began to be sold together under a single product SKU called Dynamics 365 Customer Insights. The individual applications have been renamed Dynamics 365 Customer Insights - Journeys and Dynamics 365 Customer Insights - Data, respectively. For more information, see Dynamics 365 Customer Insights FAQs
Starting on September 1, 2023, new Customer Insights - Journeys customers receive real-time journeys features only. For more information, see Default real-time journeys installation. Many documentation pages currently refer to outbound features that may not be available or may work differently in real-time journeys. The documentation content is being updated to note whether it applies to real-time journeys or outbound marketing.
Tip
If you’d like to try Dynamics 365 Customer Insights for free, you can sign up for a 30-day trial.
Important
This article only applies to outbound marketing.
This article provides a gallery with links to downloads and details for each Microsoft Power BI template and sample report that's currently available for Dynamics 365 Customer Insights - Journeys. It also explains how to connect a downloaded template to your Dynamics 365 Customer Insights - Journeys instance. These resources help you produce custom analytics reports with Power BI for your Dynamics 365 Customer Insights - Journeys organization.
Gallery: Download Power BI reports and templates
Tip
Download your analytics reports and templates directly from our gallery—ready to use with Dynamics 365 Customer Insights - Journeys!
Choose from a growing number of marketing reports for easy download, and find the information to help you select the reports that fit your needs. Each template and report provides useful views, charts, and analytics. You can use the standard features of the Power BI Desktop to explore the data sources and analytical displays, and customize them to meet your own organization's requirements.
| Name | Description | Template | Report |
|---|---|---|---|
| Generic template (framework and tools) | This report provides generic parameters, data sources, and query code you can use to query for any marketing data from Microsoft Dataverse and the interaction store. |  |  |
| Basic leaderboard report (journeys and email marketing) | Identify your most effective journeys and marketing messages. | | |
| Email marketing report | Deep-dive into your email marketing plans, activities, and interactions. | | |
| Segmentation report | Analyze how segments are used in your marketing activities. | | |
| Marketing program effectiveness | Analyze the end-to-end effectiveness of your marketing programs, including automation, journeys, channels, lead generation, conversion, and revenue generation. | | |
| Marketing reach analysis | Identify contacts and how you're reaching out to them. See all audiences reached in selected journeys, together with their related interactions. | | |
| Marketing form submission report | Get an overview of the submission stream across all your marketing forms. | | |
The source code for all of these reports is available publicly on GitHub.
Connect a Power BI template to your Dynamics 365 Customer Insights - Journeys instance
After your Azure Blob storage is set up and connected to Dynamics 365 Customer Insights - Journeys, you're ready to start working in Power BI to connect to your data sources and design your analytics.
If you haven't done so already, download the templates you need from the gallery.
Select a template and open it in Power BI Desktop. If you don't already have Power BI Desktop, you can download it for free from https://powerbi.microsoft.com/desktop/.
The first time you open a Power BI template, you'll be asked to specify connection strings and credentials to connect to both Azure Blob storage and to Dynamics 365 Customer Insights - Journeys.
- To connect to the Dynamics 365 database, use the same user credentials that you use to sign in to Customer Insights - Journeys.
- You can find connection details for your Azure Blob storage by using Azure Storage Explorer.
- Specify how many days of interaction data that you want to load (counting back from today).
Select Load to load the template into Power BI.
Note
If you see loading errors the first time you open a template, open the query editor, select a query that has been highlighted with a warning icon, and then select Retry on the notification message bar. Repeat for each query that shows a warning. After all queries have loaded, select Close & Apply.
Important
There is a two hour limit for Power BI report refresh. To prevent a timeout, we recommend keeping the data in your blob storage under these limits:
- 50,000 blobs in total
- 5GB of data in total
